All prices are listed in Canadian Dollars (CAD).

Yes. Canadian Pleasure operates exclusively within Canada. By focusing on Canadian customers, we offer domestic shipping, transparent pricing in CAD, and support for Canadian-owned brands.

Orders are typically processed within 1–3 business days. During launches, sales, or holidays, processing may take slightly longer. Please allow adequate time for order handling and response before following up.

Orders can only be modified or cancelled before they are processed. If an order has already shipped, rerouting may be possible at the customer’s expense (subject to carrier approval). Once shipped, delivery timelines are controlled by the carrier.

Declines usually occur due to incorrect billing information, bank restrictions, or fraud-prevention filters. Please double-check your details or contact your bank.

Yes — e-transfers are accepted by request only. Please contact us before placing your order. Once we receive and confirm the transfer, we’ll email you a coupon code for the exact transferred amount so you can complete the purchase securely on the website.

Yes. Orders are shipped in plain packaging with no indication of the contents.

Shipping times vary by province. Please see our Shipping Policy for estimated timelines by region.

Once an order leaves our facility, delivery times depend on the carrier. Weather, holidays, and regional delays may impact timelines. Tracking information will be provided once shipped.

Please check with household members, neighbours, and your local post office first. If still unresolved, contact us and we will assist with a carrier investigation.

No returns. All sales are final due to the intimate nature of our products. If something happens in transit (damage during shipping), contact us within a reasonable timeframe (typically within 5 business days of delivery) with photos of the packaging and product. Claims submitted outside this timeframe may be deemed misuse or customer-handled damage.

Contact us with your order number and a detailed description of the issue. We review each case individually and will do our best to assist, which may include manufacturer warranty support where applicable. Photos or video may be required to assess the claim.

For hygiene and safety reasons, liquids and consumable products are final sale.

We prioritize high-quality, body-safe materials. Each product page lists materials and care instructions. If you have allergies or sensitivities, review ingredients carefully before use.

We recommend using an antibacterial toy cleaner designed for intimate products. Always follow the manufacturer’s cleaning instructions listed on the product page.

Water-based lubricants are generally safe for all toy materials. Avoid silicone-based lubricants with silicone toys unless explicitly stated.

Some products are fully waterproof, while others are splash-resistant. Splash-resistant means you can rinse or wash it in the sink, but you should not submerge it unless the product is specifically labeled waterproof. Always review the individual product specifications before submerging.

Unless explicitly stated by the manufacturer, our products are designed for personal wellness and pleasure use and are not intended to diagnose, treat, cure, or prevent any medical condition.

Your statement will show a business/payment descriptor. In many cases, it may appear neutral, but the exact wording can vary by bank or payment processor and is outside of our control.

No. We do not sell your personal information. Our store is powered by Shopify and uses secure ecommerce systems.

Canadian Pleasure is intended exclusively for individuals 18 years of age or older.

Yes. We work with retailers and boutique partners across Canada. Contact us with your business details to inquire.

Yes. Canadian Pleasure supports education-first events and community initiatives. If you’re interested in partnering, reach out with your proposal.